Optimizing IT Operations & Services With AI

Today companies and especially CIOs are faced with the challenge of getting the growing convergence of IT services and IT operations under control. Paul Beavers of BMC Software is convinced that this can only succeed with technologies that can guarantee a complete overview of the entire IT infrastructure of an organization. This is the only way they can ensure better decision-making and offer their employees and customers a more pleasant experience.

At the same time, a modern company is overwhelmed with tools and trends such as multi-cloud, multi-device and more, which makes it difficult to see how teams work – this is especially true in the IT sector. The challenges range from a lack of communication to incomplete or completely missing insights into processes and forecasts.

Without complete insights into a company at all levels, it is difficult to plan ahead, as you do not know the previous developments. Those who cannot learn from history are forced to repeat the same mistakes – that is also true here.

Artificial intelligence gives deeper insights

There is a lot of talk about artificial intelligence or AI, but this technology is more than just a buzzword and companies can benefit from it by moving away from outdated systems and gaining advantages. This includes:


  • Organizations can improve their intelligence gathering, analysis and, ultimately, forecasting skills. Access to real-time data enables informed decisions that lead to more successful deals.
  • Those responsible always know where certain resources are located, whether in the cloud or in their own data center. So far, instead, they often have to struggle with a mix of different solutions that are not compatible with each other. AI is helping make interconnectivity and communication between teams the new standard.
  • Companies get a complete overview of spending and resource use, leading to more efficient resource allocation and higher return on investments.

An AI-driven approach not only helps to increase productivity and optimize project management – it also improves the employee experience of your own employees by making all of your company’s technology available to them at a glance.

Employees want a more pleasant user experience

Today we are all surrounded by digital technology. The providers of consumer apps and services score with an increasingly easy usability. Employees also want this pleasant user experience that they are used to in their private life in the workplace. Optimized user experience also has advantages for employers as productivity is increased. The use of AI can also help here. The increased synchronization of IT operations and services can improve workflows between teams and enable new approaches.

For example, companies can use chatbots to automate routine tasks and easily provide company-wide services. This relieves the IT teams of many everyday tasks and they can use their time more focused and prioritize important tasks. AI not only ensures that employees have a more pleasant user experience at work, but the IT department can also focus on activities that generate added value for the company.

Summarize IT operations and services

Companies should aggregate their IT operations and the services they offer on a single platform. This gives you a central point of contact so that you can always keep an eye on the available resources and technologies and thus better monitor, optimize and maintain them with foresight.


This not only brings cost savings and streamlines day-to-day business, customers also benefit from optimized protection against security gaps. The better a company knows its own systems and infrastructures, the easier it is to identify potential problem areas. With this knowledge, it is easier to remedy weak points before they emerge openly and possibly even cost customers. The predictive aspect is important not only in terms of performance, but also in terms of security. By quickly identifying vulnerabilities, companies can react by publishing patches before hackers exploit a vulnerability. In this way, companies protect themselves and their customers equally by implementing latest cutting edge technologies .

Make better use of existing resources

Unused gym memberships are just one example – consumers often pay for services they no longer use because they have subscribed at some point. As long as the fees are relatively low and do not have a negative effect on the account balance, this is often not noticed. It can be the same for companies; they too often forget that they have taken out a subscription for a certain service because they do not use it or only use it very rarely. If companies do not ensure the transparency of their budgets and resources, it can happen that they pay for unused services or that resources are not used efficiently because nobody can keep track of them.

Only with a holistic overview of all services and operating processes can companies ensure that they always offer their employees and customers the best experience. They do this by optimizing access to all types of information, analyzing them quickly and making better predictions.

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