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|Job Category :
||Across International LLC
||Technical Support Engineer
||Sparks, NV 89431
|Job Description :
||About usAcross International LLC is a company in MANUFACTURING in Sparks, NV 89431. We are supportive, customer-centric and fast-paced.Our work environment includes:Growth opportunitiesLively atmosphereAcross Internationalis a leading science-based company that manufactures laboratory equipment foruse in material processing, heat treatment, and R&D. We are a rapidlygrowing company with an excellent opportunity for a candidate interested inproviding outstanding technical support to our customers.ResponsibilitiesThe responsibilitiesof a successful Technical Support Engineer shall include (but are not limitedto):· Applies technicalexpertise to quickly resolve both simple and complex problems.· Guides customersthrough setting up and safely operating equipment.· Diagnoses electricaland mechanical equipment failures.· Troubleshooting labequipment with customers over the phone and through e-Mail.· Works closely with theengineering team to resolve product issues.· Maintains excellentcustomer communication and follows up throughout the troubleshootingprocess.· Provides detaileddocumentation of reported product issues and resolutions.· Coordinates RMAs withthe customer service department.· Relays constructiveitem feedback to the product manager when possible.· Participates insupplementary technical educational opportunities.EducationA Associates orBachelor’s Degree in electrical engineering, mechanical engineering, orcomparable area of study is strongly preferred but not mandatory.Skills/Knowledge· Excellent PC skillsincluding, but not limited to: Word, Excel, and PowerPoint.· Demonstrated aptitudefor troubleshooting and diagnosing technical problems.· Must becustomer-oriented and provide exceptional customer service.· Outstanding verbal andwritten communication skills.· Strong attention todetail, time management, and organizational skills.· Able to workindependently within defined processes and procedures.· Product and industryknowledge pertaining to material processing, heat treatment, and vacuum products is preferred but not mandatory.BenefitsThe qualifiedcandidate will be hired at a level that matches their knowledge, skills,abilities, and experience. Salary is commensurate with experience. Sponsor H1-Bvisa.Job Type: Full-timeJob Type: Full-timePay: $23.00 – $30.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftSupplemental Pay:Bonus payEducation:Associate (Preferred)Work Location: One location
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