July 3, 2022 A Technology Blog

Job Opening for Quality Engineer in SVP Worldwide (1714 Heil Quaker Blvd, La Vergne, TN 37086)

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Job Category : Engineering
Company Name: SVP Worldwide
Position Name: Quality Engineer
Location : 1714 Heil Quaker Blvd, La Vergne, TN 37086
Job Description : Job Title: Quality Engineer Department: Quality Reports To: Quality Manager Location: La Vergne, TN HQ ABOUT THE COMPANY: SVP Worldwide, doing business through SVP-Singer Holdings, Inc. and its affiliates, is the world’s largest consumer sewing machine company, accounting for approximately one out of every three sewing machines sold annually across the globe. The company and its three iconic brands – SINGER®, HUSQVARNA® VIKING® and PFAFF® – each have delighted consumers for over 450 years. These premium brands and products are regarded as the choice for serious sewists and novice crafters. The company’s corporate headquarters is located in Nashville, TN and supported by regional headquarters/sales offices located in Milan (Italy), Mexico City (Mexico), and Sydney (Australia) that, combined, reach consumers in more than 180 countries. SVP has manufacturing facilities across Asia and Latin America, multiple R&D centers, a software development center in Europe and a global supply chain with distribution centers in all regions. SVP Worldwide has a history of innovation and has established a leading offering in the Internet-of-Things (IoT) segment by introducing mySewnet®, the industry’s first cloud-based operating system, and the Premier+ suite of software. Its product portfolio covers entry-level sewing machines all the way up to advanced, internet-connected, leading edge household sewing machines that retail for $15,999 and all segments in-between. In addition to sewing machines, the product portfolio includes sewing accessories, notions, garment care products as well as software. The products are sold across a network of sewing machine dealers, mass retailers (e.g., Costco, Walmart, Lidl, MediaMarkt, Carrefour), specialty retailers (e.g., Joann, Michaels), online retailers (e.g., Amazon, Tmall), distributors, and through the company’s ~200 internally operated retail stores. ABOUT THE POSITION: SVP Worldwide is seeking a Quality Engineer who is smart, curious, and loves the challenge of figuring out how things work. You’ll collaborate with a team who loves the details as they determine whether various sewing machine products meet the standards of the business in reliability, durability and functionality. The Quality Engineer participates in all phases of North America Quality Operations as well as needed integration into the overall Global Quality thru initiatives and daily interface with other departments. Working with customer service, warranty and service and warehousing in support of overall Quality operations at SVP Worldwide. Key responsibilities are: Interface with customer service on a daily basis to investigate and identify trends in consumer complaints and defects as communicated through the CS teams. Working with Amazon on Andon Cord submittals to ensure these are handled quickly and within a 24 hour feedback loop. Set up and run warehouse audits on key returned products based on % of returns as defined by Quality Data, support the audits with reports and pictorial reports to support corrective actions. Implementing with North America Quality Manager to put new Quality standards in place and effectively implement corrective actions on key defects for the company. Devises Quality tests as needed in support of defective and returned products, supporting the corrective action process. Initiates corrective actions in CAR portal in support of driving corrective actions back to our Global Quality team and the OEM suppliers. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies; achieving American Society of Quality Control Certified Quality Engineer qualification. Prepares reports by collecting, analyzing, and summarizing data; making recommendations Performs on-site audits of third party repair center’s prepared new goods and returns that are processed, checking overall quality and releasing or rejecting goods upon review. Publish reports based on all findings. Develops sampling plans by applying attribute, variable, and sequential sampling methods Interact with manufacturing and engineering teams to understand metrology and adherence to engineering specifications. Ability to read mechanical drawings. Evaluate, document, and repair as needed all out of box returns from wholesale and retail accounts. Optimize documentation related to quality and inspection checks. Work with Technical Service Groups, Consumer affairs, and Dealers to record and help resolve reported concerns. Document all findings from concerns with the Quality Control Manager and follow up with responsible parties for corrective actions Quality Engineering Skills and Qualifications: Analyzing Information , Reporting Research Results, Technical Understanding, Promoting Process Improvement, Developing Standards, Managing Processes, Manufacturing Methods and Procedures, Supports Innovation, Quality Engineering, Operations Research, attention to detail, Analysis/Critical Thinking/Problem Solving Skills, Communication Skills, Ethics, Interpersonal Skills and Math Skills. Qualifications/Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High School Diploma required, Associates or Bachelors Degree preferred, QA Certifications attainment, 5 year of more in Quality Operations, Vocational Technical Training a plus. Previous sewing machine repair a plus; Electronics, electrical, or engineering education a plus. Familiarity with computers including Google Suite and using G-mail. Experience using hand tools. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Other Skills and Abilities: Responsible; People oriented; Team player; Organized; Dependable; Decisive; Motivated; Proactive; Problem solving skills; Technical aptitude with statistical knowledge Travel: Must be willing to travel as needed. Monthly travel to the Repair Center in Louisville, KY, is required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and use hands in repair of machines, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The employee is occasionally exposed to outside weather conditions and vibration. The noise level in the work environment is usually moderate. The Industry The sewing machine industry is a global industry that is experiencing renewed growth. In developed markets, growth rates are projected to outpace GDP growth, according to Global Industry Analysts, Inc., the leading industry data source. Growth in these markets is driven by the millennial generation that is increasingly attracted to personalization, crafts and self-expression. In developing markets, the industry is expected to grow at 6.7% annually, fueled by the emerging middle class and the “need to sew” segment that uses sewing machines to support the household. The Future In 2021, SVP Worldwide was acquired by Platinum Equity (www.platinumequity.com), a global investment firm with more than $25 billion of assets under management and a portfolio of approximately 50 operating companies that serve customers around the world. Platinum Equity has committed to fully support SVP’s continued growth and to bring additional financial and operational resources to bear to help accelerate the company’s efforts.
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