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|Job Category :
||Product Manager (New Product Introduction)
||Involgix in Sunnyvale, CA 94089
|Job Description :
||Minimum Qualifications: · Bachelor or Master’s degree in Engineering, Operations, Supply Chain Management, or a related field.· 6+ years of experience in New Product Introduction and Customer Service.· Experience in new product introduction in the high-tech space, driving projects with results.· Experience of driving new product introduction projects with verifiable results.· Knowledge of customer service operations, consumer warranty policies and repair operations.· History in devising and tracking data driven processes.· Ability to think strategically, continually innovating against the marketplace and customers’ needs, with an analytical mindset and ability to focus on details to drive operational excellence.· Experience communicating and facilitating, and presenting robust, evidence-based solutions· Communication, problem solving, and collaboration skills.Responsibilities: · Design, implement and lead customer-focused processes to ensure the Post Sales Operations PSO is ready for a successful product launch.· Processes will include readiness of the Service Management and Operations, Customer Support, Customer Experience, materials and logistics as well as early indicators of the product quality in the field.· Work cross-functionally to maintain and drive product launch activities and schedule, ensuring all teams in PSO deliver their milestones in a timely manner.· Advocate for PSO requirements within RL to deliver the best customer experience.· Present weekly launch readiness updates within RL and PSO.· Identify Key Process Indicators, risks, and mitigations for successful product launch, measuring and regularly communicating them in a data driven manner.· Work efficiently to resolve any roadblocks to launch, bringing the team together to collaborate and execute on action items.· Work with cross-functional teams to act on the data to help maximize consumer delight and reduce quality issues.· Continue to track the product after launch to implement lessons learned and process improvement to future products.Job Types: Full-time, ContractSalary: $80.00 – $82.00 per hourSchedule:8 hour shiftEducation:Bachelor’s (Preferred)Experience:New Product Introduction: 6 years (Preferred)Warranty Policies and Repair Operations: 3 years (Preferred)Work Location: One location
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