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|Job Category :||Engineering|
|Company Name:||Johnson Controls|
|Position Name:||HVAC TB Service Manager|
|Location :||Tempe, AZ|
|Job Description :||Job Details
How you will do it
Leads the execution efforts of the Service truck based business. Ensures consistency of delivery systems across the territory. Manages the branch service truck based execution business and financial plans.
Drives profitable growth through effective management of assigned assets (people, financial and material). Manages assigned assets in a manner that meets or exceeds profitability goals.
With the Area Service Manager, develops strategic operating plans for the assigned Service Business that aligns with SSA goals and visions. This includes participating on strategic Account Plans, annual financial and operating plans, revenue and margin forecasts.
Leads efforts to identify, secure and retain service customers by actively networking with community business, governmental and professional leadership; establishing relationships that enhance the local reputation of Johnson Controls and the branch, ensuring referrals and proposal requests.
Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets.
Recommends and supports staffing requirements for the assigned Service business. Serves as a communication channel to share the best practice strategies and results that will enable growth.
Audits the effectiveness of service operations and makes changes to improve performance. Ensures that contractual obligations are completed and customer satisfaction is achieved.
Drives operational review meetings, reviewing proposals and estimates for accuracy.
Coaches TBSM’s on appropriate levels of operating and overhead expenses incurred in service operations. Leverages service operations activities and functions across assigned territories. Ensures that tools and processes are executed according to established standards to achieve customer satisfaction at the most effective cost.
Together with the Sales, manages the appropriate assignment of customer accounts between service operations and the salesforce.
Analyzes operations processes and provide recommendations for improvements. Analyzes service operations to identify potential customers/markets. Implements required changes on pricing and gross margins.
Executes other managerial responsibilities, i.e., hiring, performance reviews and acquisitions consistent with established business strategy. Recruits, hires, and retains Service support operational staff. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate matrix functional manager. Ensures a consistent level of coaching, which includes: monthly ‘one-on-one(s)’, operational and financial reviews.
What we look for
Bachelor’s degree in Engineering or Business or equivalent work experience.
Eight to ten or more years of progressively more responsible operations management experience in the Service Industry including five or more years of direct management experience.
High-level competence in written and verbal communication.
Able to lead and direct diverse teams.
MS Word Suite proficient/ERP systems experience.
Master’s degree preferred.
Previous sales and/or Account Management experience desired as well as industry networking.
Strong presentation skills and proficiency in speaking to large audiences.
HIRING SALARY RANGE: $79,500 – $132,700. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers .
Who we are
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
Johnson Controls offers a highly competitive compensation and benefits plan including medical, dental, prescription coverage, flexible spending accounts, paid life insurance, matching 401(k), ongoing training, tuition reimbursement and more. Being a part of a global company like Johnson Controls affords you exposure to global career pathing opportunities.
JCI is an EEO/AA/Female/Minority/Veteran/Disability Employer.
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